Today we’d like to introduce you to Yeritza Martinez.
Hi Yeritza , we’re thrilled to have a chance to learn your story today. So, before we get into specifics, maybe you can briefly walk us through how you got to where you are today?
My daughter was attending school to become a licensed aesthetician when we discovered that Amazing Lash Studio was for sale. We saw it as an opportunity to build something together, so we decided to purchase the studio.
With more than 15 years of experience in hospitality hotel management, I planned to use my experience to manage the lash studio until my daughter is ready to take over. What started as a plan to support my daughter’s future quickly became something much more meaningful to me.
Over time, I developed a true passion for what I do. I have grown to love the business, the clients, and, most importantly, the amazing staff I have had the opportunity to work alongside. Amazing lash Studio has become more than just a business to me—it has become something I am proud to be a part of and a place where I have built relationships, grown professionally, and found something I genuinely love.
We all face challenges, but looking back would you describe it as a relatively smooth road?
Working in customer service, there will always be challenges. I believe it is important to stay positive and look at every challenge as a learning experience and an opportunity to improve.
One of the challenges we sometimes face is when a client is not completely happy with their results but does not feel comfortable telling us. Unfortunately, they may choose not to return instead of giving us the opportunity to make things right.
That is why we make it a priority to communicate with our clients, especially first-time guests. Before they leave the studio, we always ask how their service was, if they were happy with their experience, and whether the lash technician met their expectations. We want our clients to feel comfortable being honest with us because their feedback helps us grow and provide better service.
Our goal is for every client to leave Amazing lash Studio feeling confident, beautiful, and happy with their experience—feeling even more beautiful than when they walked through our doors.
Appreciate you sharing that. What else should we know about what you do?
As the manager of Amazing Lash Studio, my role goes far beyond managing the day-to-day operations. I focus on creating a welcoming environment for our clients, supporting my staff, maintaining high standards of customer service, and making sure every client has an experience they can feel good about.
With more than 15 years of experience in hospitality hotel management, customer service has always been at the heart of what I do. I specialize in creating strong relationships with clients and staff, resolving challenges with a positive attitude, and making sure our studio feels like a place where people are comfortable, valued, and cared for.
I am known for being hands-on, approachable, and genuinely invested in both my clients and my team. I believe that happy employees create happy clients, so I make it a priority to support my staff, listen to their concerns, and help them grow.
What I am most proud of is the passion I have developed for this business and the team I have built. What started as a plan to manage the studio until my daughter was ready to take over became something I truly fell in love with. I take pride in seeing our clients leave feeling confident and beautiful and knowing that my team played a part in making that happen.
What sets me apart is that I truly care. I don’t look at clients as just customers or employees as just staff. I believe in building relationships, listening, learning from challenges, and continuously finding ways to improve. My goal is for everyone who walks through our doors—both clients and team members—to feel welcomed, respected, and appreciated.
Let’s talk about our city – what do you love? What do you not love?
What I like most about Lancaster is how much the city has grown and developed over the years. Lancaster has become more well-known as a tourist destination, which has brought more visitors, new businesses, and opportunities for growth. I think this increased attention has added value to the city and created a lot of positive momentum for the community.
What I like least is how much more crowded the area has become. Since COVID, I have noticed that many people have moved to Lancaster, and the population growth has brought more traffic and congestion. When I first moved here about eight years ago, the area felt much less crowded and it was easier to get around. While I understand that growth is a sign of a thriving city, I do miss some of the slower pace and smaller-community feel that Lancaster had when I first arrived.
Pricing:
- 1st time clients classic full set $99.99
- 1st time clients facial $79.99
- We have memberships that helps you keep your investment on a budget
Contact Info:
- Website: https://Www.amazinglashstudio.com
- Instagram: @Amazinglashlancaster
- Facebook: Amazinglashlancaster
- Other: Titktok amazinglashlancaster
